Return & Exchange Policy

At Bilinore, we are committed to ensuring your complete satisfaction. If you are not entirely pleased with your purchase, we offer the following return and exchange options:

1. Eligibility for Returns

• Items must be returned within 14 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• Personalized or customized items are non-returnable.

2. Return Process

• Contact us at contact@bilinore.com with your order number and reason for return.
• Await return authorization and instructions.
• Securely package the item and ship it to the provided address. Return shipping is the customer’s responsibility.

3. Exchanges

• If you receive a defective or damaged item, contact us within 7 days of receipt.
• Once approved, we will send a replacement after inspecting the returned item.

4. Refunds

• Refunds are processed within 7 business days after we receive the item.
• Issued to the original payment method.
• Shipping charges are non-refundable.

5. Additional Information

• Sale items are non-refundable.
• For international returns, the customer is responsible for duties or taxes incurred during the process.

For any further assistance, please email contact@bilinore.com.